Store Policy

Terms and Conditions
Welcome to Dig Down Records – your destination for quality used vinyl online. By placing an order through our website, you agree to the following Terms and Conditions. Please read them carefully, as they form a legally binding agreement between you (the customer) and us (the seller).
These terms are in accordance with UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
 
1. About Us
Dig Down Records is an independent online record shop based in the UK. We specialise in pre-loved vinyl records, with every item carefully graded and described using the Goldmine Grading System (see Section 3). Our contact details are provided at the bottom of this page.
 
2. Eligibility to Purchase
By ordering from this site, you confirm that you are:
•    At least 18 years old, or ordering with a parent/guardian’s permission
•    Providing accurate personal and payment information
 
3. Product Descriptions & Grading
Most records sold are used, and we grade both the vinyl and the sleeve using the Goldmine Grading Standard:
•    Mint (M) – Sealed/unopened only.
•    Near Mint (NM or M-) – Barely played, virtually no signs of wear.
•    Very Good Plus (VG+) – Light signs of use, excellent playback.
•    Very Good (VG) – Clear signs of wear, may include surface noise.
•    Good Plus (G+) / Good (G) – Heavier wear and noise, but playable.
•    Fair (F) / Poor (P) – Major defects, collectible or filler copies only.
All descriptions are made in good faith. We aim to provide clear photos and honest assessments of every item.
 
4. Prices & Payment
All prices are listed in Pounds Sterling (£ GBP) and include VAT where applicable.
We accept secure payments via:
•    Credit/debit cards
•    PayPal
•    [Other payment options if relevant]
Payment must be made in full before dispatch. We reserve the right to change prices or correct errors at any time.
 
5. Delivery
We offer shipping across the UK (and to the EU via our Discogs page, where specified). Shipping costs are calculated at checkout.
Dispatch & Delivery:
•    We aim to typically dispatch orders within 1–2 working days. Orders over £20 may be held for consolidated dispatch on the next Saturday after payment is received. 
•    Estimated delivery times are not guaranteed
•    We cannot be held responsible for postal delays outside our control
All records are securely packaged in sturdy mailers. If your order arrives damaged, please contact us within 3 working days.
 
6. Right to Cancel (UK Distance Selling Regulations)
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your item, for any reason.
To cancel, please email us at dig.down.records@gmail.com stating your name, order number, and that you wish to cancel. You must then return the item to us within 14 days of cancellation.
Returns:
•    Items must be returned in the same condition as received
•    You are responsible for return postage costs (unless the item is faulty/misdescribed)
•    Refunds will be processed within 14 days of us receiving any returns
Please note: Sealed records must remain sealed to qualify for a full refund unless the item was faulty. If a sealed record is opened, your statutory right to cancel still applies if the item is faulty, but we may make a deduction from your refund to reflect any loss in value
7. Faulty or Misdescribed Items
Under the Consumer Rights Act 2015, you are entitled to a refund or replacement if an item is not as described, faulty, or unfit for purpose.
f your item arrives damaged or not as described, please contact us at dig.down.records@gmail.com within 14 days so we can help make it right—whether with a refund, replacement, or credit.
Return shipping for unwanted items is the buyer's responsibility unless the item was damaged or not as described.
 
8. Limitations of Liability
We will not be liable for:
•    Any indirect or consequential loss
•    Delay or failure in performance caused by events outside our reasonable control
Nothing in these Terms excludes or limits your statutory rights as a consumer under UK law.
 
9. Privacy & Data Protection
We collect only the personal data needed to process and deliver your order. Your data is handled securely and is never sold or shared with third parties, except where required to fulfil your order (e.g., with couriers or payment providers).
See our Privacy Policy for full details.
 
10. Governing Law
These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
 
11. Contact Us
Got questions? Reach out to us anytime:
Dig Down Records 
Email: dig.down.records@gmail.com
Phone: 07891980553
Registered Address: Dig Down Records, 18 College Road, London, E17 9DF