Shipping & Returns
Shipping Policy
Shipping Policy – Dig Down Records (UK)
Thanks for shopping with us at Dig Down Records. We’re a small independent record dealer based in the UK, specialising in used vinyl graded carefully using the Goldmine Grading System. We take pride in packing and shipping your records with the same care we’d want for our own collections.
Shipping Within the UK
We ship via Royal Mail or InPost, depending on the size and value of your order. All parcels include tracking where available.
• Orders £100 and under: Royal Mail Tracked 24 (1–2 working days, sent out on Saturday) £6.65
• Orders £20 and under: InPost or Royal Mail (3-5 working days) £5.00
• Free Delivery for orders over £100
• Please contact us for any orders with a value over £150
Dispatch Time: We aim to ship all orders with a value of £20 or under within 1–2 working days of purchase. Any orders with a value of £150 or under will be sent out on the next Saturday after purchase.
Please contact us for any orders over £150
International Shipping
We are currently working on shipping to the EU via our website but for now can only offer delivery via our Discogs Store. Please refer to the seller terms on our Discogs store as well the Discogs Support pages: https://support.discogs.com/hc/en-us
We currently only ship to the United Kingdom via our website, as well as our Discogs Store.
• Shipping costs are calculated at checkout based on value of the products purchased.
• Delivery times vary by country (typically 5–10 working days).
• Customs & Import Taxes: Buyers are responsible for any import duties or fees charged by their country.
Packaging
Every order is packed with care to ensure it reaches you safely:
• Vinyl is shipped outside of the jacket (unless sealed) in a protective inner sleeve to avoid seam splits.
• Sturdy, purpose-made record mailers with extra cardboard stiffeners are used for all shipments.
Grading System
We use the trusted Goldmine Grading Standard for all used vinyl:
• Mint (M): Perfect and sealed.
• Near Mint (NM): Barely played, no obvious flaws.
• Very Good Plus (VG+): Light signs of use, still excellent sound.
• Very Good (VG): Some noise, visible wear but fully playable.
• Good Plus (G+) / Good (G): Noticeable wear or surface noise but not trashed.
We strive to grade conservatively and accurately. If you feel a record wasn’t as described, just let us know.
Returns & Cancellations
We want you to be happy with your purchase. If you change your mind, you have the right to cancel your order within 14 days of receiving your goods, in line with the UK Consumer Contracts Regulations. You’ll be refunded the cost of the item and any standard delivery charges once it’s returned to us in the same condition it was sent.
If your item arrives damaged or not as described, please contact us at dig.down.records@gmail.com within 7 days so we can help make it right—whether with a refund, replacement, or credit.
Return shipping for unwanted items is the buyer's responsibility unless the item was damaged or not as described.
Thank You
We truly appreciate you supporting small business and vinyl culture. If you have any questions before or after you order, just drop us a line at dig.down.records@gmail.com
Return & Exchange Policy
Returns & Exchange Policy
Last updated: 21st April 2025
Thank you for shopping with us. We take pride in offering quality used vinyl records, accurately graded using the Goldmine Grading System. Please read the policy below to understand your rights and our approach to returns and exchanges.
Record Grading & Product Descriptions
Most records are used/vintage and graded according to the Goldmine Standard. We do our best to describe each item accurately, including any notable wear or imperfections. If you ever have questions about a particular records or would like photos to consider before buying, please reach out—we’re happy to help.
Returns & Exchanges
We accept returns and exchanges under the following circumstances:
• The item is faulty, damaged in transit, or not as described.
• The item is eligible for return under your statutory right to cancel (see below).
If you believe there is an issue with your order, please contact us within 14 days of receiving your item. After your return is approved, you must return the item within 14 days of that approval. Items must be returned in the same condition in which they were received.
Right to Cancel (UK Customers)
In accordance with the Consumer Contracts Regulations 2013, UK customers have the legal right to cancel their order within 14 days of receiving it, for any reason. If you exercise this right, you will receive a full refund (including the original postage costs), but you are responsible for the cost of return shipping.
Please note:
The right to cancel does not apply to sealed records that have been opened after delivery. If a sealed record is opened, your statutory right to cancel still applies if the item is faulty, but we may make a deduction from your refund to reflect any loss in value.
• To exercise your right to cancel, please email us at dig.down.records@gmail.com with your order number and cancellation request.
Refunds
Refunds are processed once the returned item is received and inspected. We reserve the right to deduct an appropriate amount if the item has been handled beyond what is necessary to assess it (i.e. handling that diminishes its value).
Please note: We do not offer partial refunds as a standard policy.
If there is a problem with your order, we are happy to work with you to resolve it through a return, exchange, or full refund where appropriate and in accordance with UK consumer law.
Non-Returnable Items
• Sealed records that have been opened
• Items sold as “Final Sale” or clearly marked as “sold as seen”
• Any item returned outside the stated return periods
Orders Placed via Discogs
If you purchase from our shop through Discogs, please note that those transactions are governed by Discogs’ own Terms and Conditions, including their marketplace return and dispute policies. While we aim to maintain consistency in service across platforms, the policies listed here apply only to purchases made directly through our website.
For Discogs orders, please refer to their policy here: https://support.discogs.com/
Contact Us
If you have any questions about your purchase or this policy, feel free to get in touch via dig.down.records@gmail.com - We’re a small shop and always aim to provide fair and friendly service.